Website Policies

Our website policies are designed with you, the customer, in mind to ensure that your online shopping experience with Kelly’s Online Sports will be secure, prompt, efficient and hassle-free. As far as possible our online policies are consistent with our in-store company policies and procedures. 

 

Terms of Sale

This website ("site") is operated by Kelly’s Online Sports (referred to in these terms of sale as "we", "us or "our"). These terms of sale apply to your purchase of products via our site.

 

Orders and Delivery

An order made via this site ("order") is an offer to purchase one or more products. When we receive a valid order from you, we will accept this offer by confirming via email that we have received and are processing the order.

We will deliver the products set out in your order ("products") almost anywhere in New Zealand. We do not deliver outside New Zealand. Delivery is made by courier.

We endeavour to deliver all products within 3-5 working days of us confirming receipt of the order, although this timeframe is an estimate only. If we are not able to supply the products or there is likely to be a significant delay in making delivery (e.g. because the product is out of stock or the delivery is to a rural/remote location), we will notify you as soon as reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any). We will not otherwise be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.

 

Warranty Claims and Returns

Kelly’s Online Sports is not legally bound to replace, refund or repair any used product deemed faulty until the product manufacturer, importer or supplier authorises such a claim after inspecting the damaged, faulty or unsuitable product. Please ensure that you return any unsatisfactory product immediately for inspection. Requests for replacement or credit without inspection or proof of purchase may be declined. To return products please call us on 06 3553115 or email us at sales@kellysonlinesports.com and we will work with you to rectify the issue.

 

Use

We will only use personal information about you for the following reasons:

To record and process your orders.

To improve the products and services we offer through this site.

To respond to your queries.

Any other reasons which we may notify at the time the information is collected.

 

Disclosure

We may share your personal information:

Where the disclosure is in connection with one of the purposes for which the information was collected (e.g. to courier companies to enable deliveries).

Where we are required or authorised by law to make disclosure.

Except as provided above, we will not share your personal information with any other third parties.

 

Retention and Security

We will not hold your personal information for longer than is required for the purpose(s) for which it was collected.

We will ensure that security safeguards protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorised person or organisation.

 

Authority to Leave

All Kelly’s Online Sports freight being delivered by Post Haste Couriers should be attempted to be personally delivered to the recipient with a signature obtained in accordance with the Post Haste Couriers standard policy. 

In a situation where a signature cannot be obtained the Post Haste authorised driver has been given authority to leave the parcel where practical, unless a signature has specifically been requested. Any special delivery instructions provided on the label will be followed (i.e. Leave in letterbox or at back door).

 

Risk

The risk of any loss of, or damage to, the products will pass to you on delivery.

 

Pricing

The prices for the products listed on this site are in New Zealand dollars and include GST. We endeavour to ensure that all prices listed on this site are consistent with the prices offered in our store. Kelly’s Online Sports reserves the right to amend or rectify any errors in pricing or product specification within 24 hours of being notified of it or after an order has been processed. 

 

Website Terms of Use

This website ("site") is operated by Kelly’s Online Sports (referred to on this site as "the Company, "we", "us" or "our"). Your use of this site is governed by these terms of use. By accessing and browsing this site you agree to be bound by these terms of use. We make this site available to you to in order to provide information about our products and services and enable you to purchase these products and services from us online. By accepting these terms of sale, you confirm your acceptance of the Terms of Use.

 

Intellectual Property Rights

All intellectual property on this site, including without limitation any trade marks, text, graphics and copyright, is owned by us or our content suppliers. We are the exclusive owner of all rights in the compilation, design and layout of this site.

 

Right to Use Site and Content

You may use this site only for the purposes for which it is provided. You must not use this site for fraudulent or other unlawful activity or otherwise do anything to damage or disrupt this site.

You may reproduce, copy and distribute the content of this site provided you only use that content for informational, non-commercial purposes and any reproduction includes a prominent acknowledgement of the Company's rights in the relevant content. You may not reproduce, copy or distribute the content on this site for any other purpose of in any other way without the Company's prior written consent.

If you wish to link to any part of this site, you must get the Company's prior written consent.

 

Your Information

Please ensure that any information that you provide when ordering with us on this site is correct, complete and up-to-date and please advise us as soon as possible if any of this information changes or you become aware of any inaccuracy in the information you have provided. If you are providing information about a person other than yourself, you warrant that you are authorised by that person to provide that information.

 

Content

We endeavour to ensure that any content will be current, accurate or complete when you access it. However, we will take steps to correct any error or inaccuracy in any content which is brought to our attention within a reasonable time.

This site may from time to time contain content provided by third parties and links to third party sites. This is provided for your convenience only and we are not responsible for any third party content on our site or any site to which our site contains links. The inclusion of any such content or link does not imply our endorsement or approval of any linked website or any association with its owners or operators.

You must make your own assessment of the suitability of the content for your own purposes. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this site. We may change the content on this site at any time without prior notice.

 

Force Majeure

We will not be responsible for any delay or failure to comply with our obligations under these terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.

 

Consumer Guarantees Act

If the products are subject to the New Zealand Consumer Guarantees Act 1993 ("CGA"), you may have statutory rights and remedies which are not excluded nor limited by the above provisions unless you are acquiring the products for business purposes, in which case all of the above exclusions and limitations will apply and the CGA will not apply.

 

Amendments

We may amend these terms of use from time to time, so you should check and read these terms of use regularly. By continuing to use this site after any such amendment, you are deemed to have agreed to the amended terms of use.